Return Policy
We understand that you may not always be completely satisfied with your purchase. If you are not happy with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. All returns must be initiated within 17 days of the purchase date.
Return Conditions
Items must be returned in the same condition as received, unworn, and in original packaging.
Items must be returned with all tags and labels attached.
Items must be returned in the original packaging, unless the packaging is damaged or lost.
Refund Policy
Refunds will be processed within 17 days of receiving your return.
Refunds will be issued to the original method of payment.
Shipping costs for returns will be deducted from the refund amount.
If the item is returned for an exchange, shipping costs for the exchange will be the responsibility of the customer.
Restrictions
We do not accept returns on items that are damaged, altered, or used.
We do not accept returns on items that are returned for an exchange unless the item is returned in the same condition as received.
Initiating a Return
To initiate a return, please contact our customer service team at zeenathfashion97@gmail.com or call us at +94 71 114 5466. We will provide you with a return authorization number and instructions on how to return your item.
Refunds
Refunds will be processed within 17 days of receiving your return. If you have any questions regarding your refund, please contact our customer service team.
Shipping
The customer is responsible for paying for their own shipping costs for returns. Shipping costs will be deducted from the refund amount.
Restocking Fee
If applicable, a restocking fee may be deducted from the refund amount.
Contact Us
If you need further assistance with our return and refund policy, please contact us at zeenathfashion97@gmail.com or call us at +94 71 114 5466
This policy is effective as of 01.05.2024. We reserve the right to update this policy at any time.